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Home ¡÷ Service & Support ¡÷ Warranty Info ¡÷ End User
End User
1. Repairs and exchange procedures
For general customers, please visit the PQI service center listed below for prompt service for your repairing or exchanging product :
Your original place of purchase¡]Retail warranty services¡^
PQI Shop¡]Complete Product Line¡^
Location : Booth No. B12, Rainbow Plaza
No. 34, Sec.1, Bade Rd., Taipei, Taiwan.
Tel : 02-2356-7266 Fax : 02-2356-7267
Hours of
operation
:
Monday ~ Friday 11¡G00am¡ã10¡G00pm
Saturday 10¡G30am¡ã10¡G30pm
Sunday 10¡G30am¡ã09¡G30pm
PQI Taipei Headquarters
E-Maill Address: rma-service@pqi.com.tw
PQI Authorized Service Center¡]PQI Memory Module Retail Pack only¡^
Location : Nai-Hung Technology CO., Ltd.
No.9, Lane 49, Jhongshan Rd., Central District, Taichung, Taiwan
Tel : 04-2226-5635 Fax : 04-2223-2214
04-2226-4545
Hours of
operation
:
Monday ~ Saturday 10¡G00am¡ã10¡G00pm
Sunday 11¡G00am¡ã06¡G30pm
Location : Bei-Guan Computers
2F., No.128, Jianguo 2nd Rd., Sanmin District, Kaohsiung, Taiwan
Tel : 07-237-2721 Fax : 07-236-6964
Hours of
operation
:
Monday ~ Sunday 10¡G00am¡ã10¡G00pm

2. Conditions for product warranties
When PQI repairs service is required, please visit a PQI shop. Customers will need to have proof of purchase (eg. Warranty card or receipt) indicating the date of purchase to ensure the product is within the warranty period.

3. Rules for exchange and repairs
Within 7 days of purchase
Within 7 days (starting from receipts issuing date) of purchase at the PQI shop, customers wanting to return their PQI products are allowed to exchange for another product (limiting to PQI shop purchases only)
7 days after purchase but within the warranty period
As we, PQI are still responsible for the proper functioning of the PQI product within the warranty period. Any non-human faulted product repairs will require no excess fees.
Outside the warranty period
Repair services will still be provided for products outside of the warranty period. However, a repair fee (eg. labor, parts) may incur at the customer's expense.

4. Warranties are voided when
Damaged during transportation
Accident, human error, improper use or installation and modification of any parts resulting in malfunctioning or damage
Damages caused by natural disasters or a result of electrical problems


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